Rents are high right now, and so are application fees

Area couple McKenzie and Erick Willett have finally found a new apartment, but they are bitter after losing nearly $400 in application fees at the complex they really wanted.

“It said it would be $80 per adult, application fee, plus $220, for a total of $380,” Erick Willett said.

$380 sounded steep.

Desperate and with a new baby, the Willetts paid it, only to learn “our application was denied due to something being in our credit history.”

Even worse news: The complex was keeping the $380.

“I was under the impression it was going to be refundable.”

What can you do?

Clare Trapasso with Realtor.com says application fees are the new norm for renters, and even condo buyers, to help landlords determine your eligibility.

“Often that’s for a credit check or for some of the work they’re doing in the back office to get that apartment ready,” she said.

Whether you get that money back — varies from city to city. A handful of states have fee regulations or caps in place, but others have no limitations at all.

Trapasso says once you pay a fee, be sure to ask if any of it is refundable.

“It never hurts to ask to get a refund,” she said, “especially if you don’t get the place.”

But she says it’s very unlikely you’ll see that money again.

Some red flags to avoid when looking for a new place:

We visited the complex that denied the Willetts, Seasons on Chelsea, where a manager pointed us to their website.

There it says “all application fees are not refundable for any reason.”

McKenzie Willett says it is unfair.

“Having a new baby, and all the expenses, this is a lot of money to us,” she said.