The center is designed to help seniors and their families feel more comfortable while the patient receives care. Its rooms feature senior-friendly amenities such as fall monitors, additional railings, non-skid floors, soothing colors, and reduced noise levels. The center staff is specially trained in listening, assessing, and addressing the needs of older adults.
The accreditation process took four months and included a panel review by a team of ACEP-appointed physician reviewers and then a board of governors’ review. The GEDA provides a set of guidelines for staffing, equipment, education, policies and procedures, follow-up care, and performance improvement measures.
The response from patients and families who have experienced the Senior Emergency Center has been “overwhelmingly positive” and reflected in patient satisfaction scores, said Dr. David Romano, medical director, Senior Emergency Center.
The center has worked as envisioned, seeing 5,000 to 6,000 patients each year, Romano said. “Atrium and Premier Health are ready and very much want to serve the community by creating this specialty care emergency department unit. We are ready, willing, and very able,” he said.
“By offering unprecedented services like the Senior Emergency Center, Atrium Medical Center is leading specialized care for older adults in southwest Ohio,” said Keith Bricking, M.D., Atrium’s president.
“The specially-trained Senior Emergency Center team at Atrium is not only improving outcomes for seniors during a medical crisis, but they are also helping to reduce readmission rates with a continuum of care that includes follow-up monitoring and coordination,” Bricking said.