Report: The Best Kitchen and Laundry Appliances for Customer Satisfaction

With more of us staying at home lately, the workhorses of our houses — large appliances — are getting more use. But who do you turn to for advice when you need to buy a new dishwasher or refrigerator?

You may ask your friends and family members, but that's a pretty small pool of data. For more than a decade, J.D. Power's Kitchen and Laundry Appliance Satisfaction Studies have tracked how thousands of customers feel about particular brands.

The latest reports are just out: the 2020 Kitchen Appliance Satisfaction Study and the 2020 Laundry Appliance Satisfaction Study. They analyzed how customers felt about 11 segments of major home appliances including:

  • Clothes Washers
  • Clothes Dryers
  • Dishwashers
  • Cooking Appliances
  • Refrigerators

Let’s first look at some of the top three results in each segment of the Kitchen Appliance Satisfaction Study, then move to the Laundry Appliance Satisfaction Study. The items were scored on a 1,000-point scale:

J.D. Power’s Top-Rated Kitchen Appliance Brands


  • Samsung (878)
  • Bosch (872)
  • LG (869)

Over-the-Range Microwaves

  • Samsung (863)
  • LG (861)
  • Kenmore (860)

Freestanding Ranges

  • Samsung (879)
  • Frigidaire (866)
  • Whirlpool (863)


  • LG (877)
  • GE Appliances (864)
  • Frigidaire (860)

Wall Ovens

  • LG (892)
  • Samsung (887)
  • Bosch (876)

French Door Refrigerators

  • Samsung (884)
  • LG (875)
  • Whirlpool (861)

Side-by-Side Refrigerators

  • LG (867)
  • Samsung (866)
  • Whirlpool (854)

Top-Mount Freezer, Two-Door Refrigerators

  • Samsung (859
  • LG (842)
  • Frigidaire (813)
Now let’s look at how laundry appliances fared, according to customers.

J.D. Power’s Top-Rated Laundry Appliances

Front-Load Washers

  • Samsung (883)
  •  Whirlpool (883)
  • LG (879).

Top-Load Washers

  • Samsung (872)
  • LG (850)
  • Maytag (842)

Clothes Dryers

  • Samsung (879)
  • LG (867)
  • Whirlpool (857)

See J.D. Power’s full report on the best kitchen and laundry appliances.

From the results of both of these studies, it’s clear that customers play favorites when it comes to brands — and so should you!

But the brand alone shouldn’t determine which appliances you buy. Here at, we always want you to comparison shop for the best value.

If you're in the market for a washer or dryer, here is the best time and place to buy.

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