Scan, Bag, Go customers currently visit a store’s self-checkout area to provide payment. Customers will soon have the ability to provide payment directly through the app, allowing shoppers to exit the store even quicker.
“Many of our customers have adopted this convenient new technology and responded favorably to the seamless checkout experience,” Hjelm said. “Scan, Bag, Go is one more choice, like ClickList, that Kroger provides so customers can choose when and how they want to shop with us.”
Kroger’s in-house research and development team invented and built the Scan, Bag, Go technology.
“The installation of Scan, Bag, Go is a collaboration between the Kroger operations and tech teams that allows us to accelerate the adoption of new technologies in our stores,” said Mary Ellen Adcock, Kroger’s group vice president of retail operations. “We are always excited to execute innovative ideas that benefit our customers’ shopping experiences.”
Scan, Bag, Go will be offered as an option alongside traditional checkout lanes staffed by company associates, self-checkout, online ordering, curbside pickup and home delivery in select cities.