“We know that some shoppers were disappointed that they were not able to participate in this promotion on Monday evening. We greatly value our customers and apologize for any inconvenience they may have experienced in our showroom,” said Robert Klaben, vice president of advertising and marketing, in a statement.
Customers who have complaints are asked to contact the company at firstname.lastname@example.org.
To win the furniture, customers must have paid for $1,499 worth of furniture. The promotion measures the turnout of eligible voters in Ohio. More than 6 million Ohio voters will have to vote.
Klaben said the company sold “well over” $5 million in the promotion.
The promotion involves Morris stores, including Morris Home Furnishings and Ashley HomeStore, located in Dayton, Cincinnati, and Columbus, and Florence, Ky.
In 2012, about 64 percent of eligible voters came out in 2012. In 2008, about 68 percent of eligible Ohio voters turned out for the election.
Morris Furniture Company ran a similar promotion at its 15 stores for people who bought $1,999 or more of furniture between Dec. 17, 2014 and Jan. 1, 2015. The company said it would refund the money customers paid if the Ohio State football team won by 7 points or more against the University of Oregon.
More than 500 customers won free furniture when Ohio State won. The promotion awarded nearly $1.5 million in furniture with the Buckeye’s 42-20 win.
Klaben said they have contacted the Better Business Bureau and the Ohio Attorney General’s office to warn them of potential customer complaints.