“Our customers will be very pleased,” Swain said. “The location is easy to find, the parking is plentiful, and the office itself now has a more customer-oriented design. Our excellent staff will now be even more efficient and provide the same great customer service in a more business friendly environment.”
RELATED: Butler County court clerk considers moving Hamilton title office closer to BMV
There are win-wins all around with the new location, according to Clerk of Courts Assistant Chief Deputy Joe Statzer, namely:
• Parking is free and connected to the location
• Customers often need to go directly to the BMV from the Clerk of Courts office or vice versa, and now they can do so effortlessly
• It’ll save time. If a customer leaves important information in their car — which happens more than you might think — they do not have to travel down five floors to the parking garage or to a space on the street, then back to the office
• Geographically the Hamilton West Side, Fairfield and West Chester Twp. locations give Hamilton residents three choices for title offices that are never more than 10 to 15 minutes away.
The clerk could not offer Saturday hours in the GSC but can now.
Swain said the primary reason for opening the new satellite office is customer service, but she also expects adding weekend hours to bring in more money. The Clerk of Courts office has routinely returned at least $1 million in excess title fees — $1.275 million was transferred to the general fund a couple weeks ago — to the general fund. The office estimates a 17 percent, or about $70,000, increase in revenue.
Statzer said they don’t have a total cost on the move yet, but it was not done with taxpayer dollars; the title fees covered renovation of the space.
There is a second Hamilton BMV on the east side that will be a bit farther away from the new title office, but Swain said her Fairfield title office is close enough for eastsiders.
The space at the Government Services Center used for the title division will still be used by some staffers and storage.
She attempted to strike a deal with the owners of the shopping center where the west side BMV resided two years ago.
“We were just unable to negotiate a lease with those landlords that both sides felt comfortable with,” Swain said.
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