“We’ve got literally thousands of techs across the U.S. and we’re one of the very few or the only one that has all of their techs internal,” Gardner said. “We don’t outsource our tech support.”
Founded in 1987, CompuCom has a presence throughout North America, Latin America and India, with more than 100 sales and service locations in total. It provides its configuration and distribution services via three main facilities in Paulsboro, NJ; Toronto, Canada and Fairfield, Gardner said.
With current and potential clients in the area and a strong pool of local talent, Fairfield makes “perfect strategic sense” for the company, he said.
Moving from the Blue Ash facilty it occupied for the past nine years to the new state-of-the-art building in Fairfield means being able to host CompuCom’s Tech-Zone and Solution Café storefronts, which offer walk-up services for IT support, Gardner said.
“We were looking to expand operations and … (the move to Fairfield) was a great opportunity to stay in the area,” he said. “We’ve really enjoyed doing business there and we’ve got some great relationships.”
As the Tech-Zone and other facets of the company grow to serve multiple clients across industry segments, so will staffing. Starting off Nov. 7 with about 90 CompuCom associates, the facility is set to grow to 150 staffers by the end of the first quarter of 2017, then 300 to 500 within the next two years, Gardner said.
“We want to be kind of the one stop shop for IT support from assisting with the purchasing to the decision-making on equipment and process, the source of the maintenance, warranty repair, etc.,” he said. “We want to be part of the whole end-to-end IT delivery experience.”
CompuCom searched extensively around the region and opted to construct the new facility this year in Fairfield instead of a half dozen other areas it considered because the city has already seen significant growth and development and “really supported our growth strategy.”
An area organization played a role.
“The (Fairfield) Chamber of Commerce, we’re very impressed with some of the work that’s been done there and their commitment to business growth and development in the area,” Gardner said. “Spending some time with them and understanding what their direction was and the engagement, from a relationship perspective and the people who do business locally I think was definitely instrumental.”
Kert Radel, the chamber’s president and CEO, said the chamber is excited to have CompuCom join the local business community.
“Fairfield welcomes businesses of all types and sizes that enhance the economic vitality of the city and the quality of life of its residents,” he said.
Greg Kathman, the city’s development director, lauded CompuCom’s investment in its new facility and the company’s intended job growth, which could end up placing it among Fairfield’s top 10 employers.
“This is a great project for Fairfield,” Kathman told this media outlet. “CompuCom is a fast-growing company with a highly-skilled workforce.”