Last April, StarTek officials told the Journal-News they hoped to grow from 225 employees at the time to 325 employees by the start of the fourth quarter, but Jackson said natural attrition slowed the ramp-up plans of some companies.
In addition, certain times of the year are more difficult to find new hires, he said.
“Over the holidays, like in (the fourth quarter), it does become a little more difficult to find folks who are ready to make that transition,” Jackson said. “We definitely see a bit of a slowdown, but we’ve seen an increase in applicants so far this year.”
StarTek has until 2018 to meet its commitments for new job creation for tax credit purposes, according to Ohio Development Services Agency. The company was approved in 2015 for a 65 percent, 7-year tax credit that can be claimed on new jobs created.
Still, Jackson said the added jobs amount to “more great and exciting news for the city of Hamilton.”
The company will hold a job fair from noon to 7 p.m. Thursday, Jan. 19, at its Hamilton offices at 150 High St., he said.
Hiring is being done for three programs and will include temporary and permanent positions, according to Austin
The new hires also will help StarTek fill customer service roles with its Cincinnati Bell client, including technical support, billing support, retention and some upselling, Austin said.
Pay starts at $10 and up based on the program and the experience of the candidate. Parking will be available at the George McDulin Memorial Garage.
“If you come on site, you have an opportunity to be hired the same day,” Austin said.
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In addition to Thursday’s job fair, StarTek is scheduled to hold two temp-to-perm training classes Feb. 8 and Feb. 20 to recruit 70 people to perform basic customer service work for a major insurance company including re-setting passwords, setting up ID cards, taking premium payments and answering questions, Austin said.
“It’ll be a 90-day assignment and they will have an opportunity to interview for other positions after that,” he said.