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Can I still use my gift card at Elder-Beerman? 5 questions answered for customers

Elder-Beerman’s parent company announced the going-out-of-business sale begins today for its 212 stores and e-commerce website.

Bon-Ton Stores Inc. is closing all stores after only liquidators submitted bids for the retailer at a bankruptcy auction earlier this week. Bon-Ton’s liquidation sales are expected to run for about 10 to 12 weeks. Bon-Ton currently has 250 stores, 38 of which are already in liquidation from a previously announced store closure process.

» CONTINUED COVERAGE: 15 memories, moments at Elder-Beerman that influenced your lives

» The rise and fall of Elder-Beerman: A timeline of Dayton’s dying store

Elder-Beerman has stores in Piqua, Huber Heights, the Mall at Fairfield Commons in Beavercreek, the Kettering Towne Center, among others in Ohio. The stores employ hundreds of workers in the region.

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Here’s what you need to know about the future of Elder-Beerman:

1. Can I still use gift cards or gift certificates?

Gift cards and gift certificates will continue to be honored for a period of 10 days following the first day of store closing sales, inclusive of the sale commencement date. Following this 10-day period, only cash and nationally recognized bank credit cards will be accepted during store closing sales.

FILE (Staff Writer)

2. Will customers be able to use their Bon-Ton coupons in the closing stores? Will closing stores still be accepting coupons during the closing sales?

No. As of today, coupons will no longer be valid once store closing sales begin.

3. Can I redeem my gift card, coupon or merchandise credits for cash?

No. Gift cards, coupons and merchandise credits cannot be returned for cash.

4. Can I still use my store Private Label Credit Card?

As of Thursday, April 19, 2018, Private Label Credit Cards are no longer accepted.

5. Will there be any changes to return policies?

We are continuing to accept returns in-store and online under our normal policies for the 10 days following the start of store closing sales, inclusive or the sale commencement date of Friday, April 20. Following this 10-day period, all online and in-store sales will be final, and merchandise sold prior and during the store closing period will be considered final sale. If a purchase was made on a Bon-Ton credit card prior to April 19, 2018, a credit can be processed on the card within 10 days.

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The Dayton Mall was busy on Tuesday afternoon. Shoppers have flooded area stores and malls returning unwanted gifts they received this holiday season. Most stores have made it an easy task, but others have made it difficult for a reason. According to the National Retail Federation’s latest Return Fraud Survey, retailers estimate that 3.5 percent of their holiday returns this year will be fraudulent, up slightly from the estimated 3 percent reported last year. Holiday return fraud is expected to cost retailers $2.2 billion, up from approximately $1.9 billion last year.. TY GREENLEES / STAFF (Staff Writer)
The Elder-Beerman store in Trotwood photographed in 1981. DAYTON DAILY NEWS ARCHIVE
The downtown Elder-Beerman store, photographed in 2002, closed and the building has been occupied by a variety of other companies. DAYTON DAILY NEWS ARCHIVE (Jan Underwood)

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