Gaston Teran, president of GT Apartments LLC in Cincinnati, said the elevator-repair company the company had used for about five years at Sherman Manor, 926 S. Second St., “do pretty good service, but they were unable to fix our most recent elevator problems, which were all electrical in nature.”
“They kept giving us hope that the would get it fixed, and they kept trying, but we finally had to pull the plug and tell them we have to go with someone else, because this is ridiculous,” Teran said. “We went with thyssenkrupp, the manufacturer” of the elevator.
“And in one day, they solved it,” he said. “They were able to solve it very quickly.”
He said that before Saurber said the elevator went down again.
Over the weekend, before the elevator was fixed in the several-story building that houses people 55 and older, the landlord provided what it promised city officials on Friday would be “a concierge service where an employee will be available 8:30 a.m. to 5 p.m. … to help carry groceries and other heavy or hard-to-handle necessities up the stairs.”
Teran said an employee was available through the weekend and on Monday until the elevator was repaired, “just as an effort to help any residents that need it.”
Most of the problems residents faced without the elevator involved items, such as groceries or laundry, that they were carrying, he said.
What should Hamilton residents do if they rent an apartment and have problems with an elevator, or some other issue that affects their health or safety?
Saurber said Hamilton’s 311 system, which can be accessed from the city’s website or via a smart phone, is the best way.
“Our preference would be that residents use 311 so that we can be accountable to results and communications,” Saurber said. “There is an issue type for “Apartment Conditions” under the category of “MY HOME.”
Saurber added: “If it is an emergency, residents should call 911. Otherwise, they should call the Health Department at 513-785-7080.”
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