Paperless Billing Terms and Conditions

Last Updated: September 15, 2021

By consenting to receive a paperless bill statement online, you acknowledge that: (i) you will no longer receive paper bills in the mail, (ii) you will receive an e-mail informing you when your monthly bill is ready at the Journal-News Self Service Portal at, and (iii) all billing-related communications from the Journal-News will shift to electronic delivery. Any billing notices may be in an industry-standard format such as HTML or PDF. These notices include, but are not limited to, monthly bill availability, payment due date, and other billing-related information that the Journal-News is required by law to provide or make available to its subscribers in writing and which Journal-News distributes to its subscribers receiving paper delivery of their monthly bill statements by inclusion in a bill statement mailing.

You are responsible for maintaining a current email address in the Journal-News Self Service Portal at all times. You agree that, by providing an email address, you are authorizing the Journal-News to provide billing information to you through the Journal-News Self Service Portal. If you need to update your email address, you may do so in the Journal-News Self Service Portal at any time. You understand and acknowledge that, if Journal-News is unable to deliver notice to you through email, any required information will be made available to you by the Journal-News on the Journal-News Self Service Portal. You agree and acknowledge that it is your responsibility to log in to the Journal-News Self Service Portal to access this information and that any notification from Journal-News to your email address is provided as a courtesy only.

Failure to receive a notification does not change your responsibility to make timely payments to the Journal-News. The Journal-News is not responsible for failed notifications to the email address you have provided. If the Journal-News receives notification that an email sent to you was undeliverable, paperless billing for your account will be automatically deactivated and a paper bill statement will be mailed to your physical address for the current billing cycle and future billing cycles. After receiving a paper bill statement, you may consent to receive paperless billing again by logging into the Journal-News Self Service Portal and reselecting the paperless billing option.

You may cancel paperless billing at any time and request to receive a paper bill by going to the Journal-News Self Service Portal and changing your bill delivery preference.

The Journal-News reserves the right to change these terms and conditions at any time and to provide notice to you electronically. By accepting these terms, you acknowledge that you: (i) can access and read these terms; (ii) can access your paperless bill as described above; (iii) consent to receiving your bill exclusively through electronic means; and (iv) have the authority to accept and receive paperless billing (and, if applicable, discontinue receiving a paper bill) for this Journal-News account, including the authority to agree to the terms herein. The Journal-News Privacy Policy can be found here.