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The incident report which said the teller alerted Baitney she was sending her money back through the tube. There was no money when she got inside.
“I tapped on the window and said, ‘Hey, where's my money?’” Baitney said.
A car had been in line behind her at the drive-thru.
“And then the teller said, ‘I wondered why the car behind you never did a transaction. They just pulled off.’ ‘Yeah, because you gave them my money,’” Baitney said.
The police report also indicates security video was recorded off site, the bank won't talk about the video.
The money is not the only worry for Baitney.
“But I'm an open book because my identity is out there. My driver’s license, my bank card, my bank info. It was all inside of that tube,” Baitney said.
Baitney fears a thief now knows where she lives. She's been staying with her fiancé.
“I don't like throwing people under the bus but there was a mistake made and the bank made the mistake,” Baitney said.
A Wells Fargo spokesman emailed: We are aware of the issue at the Chapel Square branch and are working to resolve it.”
The spokesman refused further comment due to an on-going criminal investigation
“That's my house note, my car note, my car insurance. What are you all going to do?” Baitney said.
A Wells Fargo official in Birmingham has called Baitney to say she'd have her money in full by midday Tuesday.