One passenger, Christina Mendez, told WCBS, "Water started leaking and then it became so cold we had Popsicles inside our room ... Flooding in the bathroom because we were at tilt. The water just gushed out."
The Winston-Salem Journal reported that some passengers claimed there were burst pipes, and balcony doors on a couple of suites were ripped from their hinges.
Norwegian is working with guests on an individual basis on compensation and have apologized to those on board for any discomfort.
The Breakaway arrived late, delaying the embarkation for those who were leaving New York on a 14-day trip.
"We were at the tail end of the cruise," Mendez alleged. "We already passed New Year's Eve, all the heavy spenders were probably broke by now. But They wanted to get all those new customers with new money with a 14-day cruise."
The United States Coast Guard said that ports can have restrictions when it comes to weather, but sailing through bad weather is up to the ship's captain, CBS News reported.