Meehan said he spoke to a manager.
“She said to me, ‘Well, that’s not my problem.’ I said, ‘I’m sorry?’ She says, ‘Well, if the cleaning crew didn’t clean your seat, I don’t have any control over that.’”
Meehan says he asked if he could get the cleaning crew on board.
“She said, ‘We’re only a couple minutes away, so you can either sit in your seat, or you can not go home,’ and those were my options,” Meehan said.
Back at the seat, Meehan claims a handful of passengers refused to sit until the mess was cleaned. He says someone brought paper towels, but no sanitizer, and wiped up some of the mess.
“It filled the entire plastic bag. Paper towels full of feces, and they wanted me to sit in that,” Meehan said.
The passengers laid down blankets over the seat, Meehan said.
“I have never in my entire life felt more dehumanized. I felt like an animal,” he said. “Words can’t even describe how awful it was, and they had so many opportunities to make it right.”
A Delta spokesperson said a service animal was ill on the previous flight.
“Delta apologizes to customers impacted by the incident and has reached out to make it right, offering a refund and additional compensation,” the spokesperson told WSB. “The safety and health of our customers and employees is our top priority, and we are conducting a full investigation while following up with the right teams to prevent this from happening again.”
The airline promised a full investigation.
Meehan claims Delta's offer was an insult to injury and dozens of lawyers have called him offering to take on a case against the airline.