Susan Gower, of North Fort Myers, and her husband stopped at a Valero gas station recently and pumped about $20 worth of gas into their car, according to WFTX.
Gower told the TV station that the next day when she and her husband tried to use the card, it was declined. When she checked her bank account, Gower said she saw a $9,949.36 charge at the Valero they had visited the day before.
The charge, she said, was for 27,000 gallons of gas.
To get a refund, Gower first called her bank and cancelled her credit card, then called the gas station, where the manager told her she needed to call Valero, WFTX reports.
Her money was returned two weeks later, but Gower told WFTX that she was frustrated by the lack of response from the gas station’s owner.
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When a WFTX reporter contacted the gas station for comment, a man who answered the phone said, “What should I do? Stand on my head in the middle of the street and apologize?” He then hung up.
“It stemmed from the glitch in (the station owner’s) gas pump,” Gower told WFTX. “He just wouldn’t ever own up to the fact that he was wrong.”
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