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Thursday, January 21, 2010
Which store has the best customer service?
Last week, the National Retail Federation published its fifth annual survey of retailers that offer the best customer service.
The survey, which polled 8,600 consumers, was conducted by consumer marketing intelligence firm BIGresearch in September.
Consumers were asked the open ended question: “Thinking of all the different retail formats (store, catalog, Internet or home shopping), which retailer delivers the best customer service?”
Turns out, for the third straight year, L.L. Bean was the answer for the most.
Here are the top 10:
L.L.Bean
Overstock.com
Zappos.com
Amazon.com
QVC
Coldwater Creek
HSN
Lands’ End
JCPenney
Kohl’s, and Nordstrom (tied)
For the complete list, see the NRF site.
I would have had Kohl’s higher and Walmart lower (it came in at 27th), and I would have put Office Depot and Dorothy Lane Market in there somewhere, but other than that I have no qualms.
What about you?
What area retailer or e-tailer do you think has the best customer service?(poll)
Permalink | Comments (20) | Post your comment | Categories: Consumer interest
Pins found in pot pies, recall issued
It was reported Wednesday, Jan. 20, that pot pies sold as school fundraisers in 15 states — including Ohio — were recalled after straight pins were found inside one of them.
Wallet Pop noted the recall of the Park 100 Foods product, which was being sold by the fundraising firm Market Day.
Multiple Dayton-area schools use Market Day fundraisers, although it is not clear whether area schools sold these pot pies.
If your school was selling the pot pies, comment below to help others learn of the risk.
The Market Day representative said the organization is contacting affected schools regarding the recall.
The U.S. Department of Agriculture deemed the health risk “high” for this Class I recall.
The pot pies were sold through Dec. 30.
For more information, visit the USDA site or call Market Day at (877) 632-7753 or Park 100’s Corporate Director of Quality Jim Fish at (317) 853-4280.
Permalink | Comments (26) | Post your comment | Categories: Recalls
Centerville clearance event starts today
As part of the Heart of Centerville Days, the shops of Centerville are holding a three-day, season-ending clearance sale today, Jan. 21, through Saturday.
The discounts are 20 percent to 50 percent off seasonal merchandise at the following downtown Centerville stores:
Loralei’s Boutique (formerly known as Miss Kelle’s)
Pieces of Style
Joli Boutique
Circa
Centerville Coin and Jewelry
Unique Celebrations
Bello One
Centerville Framing and Gifts
Asahel’s Emporium
Permalink | Comments (1) | Post your comment | Categories: Local business, Savings
Big weekend sales at Macy’s, Kohl’s, Sears
Macy’s is continuing its mammoth storewide clearance sale today, Jan. 21, through Monday, offering up to 85 percent off.
The store also is starting a “men’s clothing event” sale Friday, that lasts through Sunday.
The men’s sale will offer up to 70 percent, and an extra 25 percent off the purchase of $100 or more with this coupon.
For those wanting to shop online, Macy’s also has a link at the top of its home page that offers extra deals.
JCPenney has a huge 70 percent off frame sale (glasses frames) that ends Saturday.
The sale also offers 25 percent off lenses and lens options.
As for the weekend ahead, Kohl’s will have 50 percent to 60 percent off accent and kitchen rugs during its three-day sale from Friday through Sunday.
Also at Kohl’s, there will be 60 percent to 70 percent off the entire stock of outerwear, with up to 80 percent off final clearance items.
Kohl’s also will have 70 percent off all winter sport coats and blazers.
Sears also has a sale Friday and Saturday, with its best deals from 5 p.m. to 9 p.m. Friday and 10 a.m. to noon Saturday.
The deals will include 60 percent off men’s suit separates from Covington, 50 percent off Dickies’ workboots, 60 percent off fall and winter clothes for the family, buy-one-get-one-free pillows and 50 percent off mattresses.
And, in an ongoing special, CVS/Pharmacy is offering double Extra Care Bucks through March 15.
Permalink | Comments (0) | Post your comment | Categories: Savings
